Steinway & Sons

Including Boston and Essex

Steinway & Sons
One Steinway Place
Astoria, New York 11105
718-721-2600
www.steinway.com

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Heinrich Engelhard Steinweg, a cabinetmaker and piano maker from Seesen, Germany, emigrated with his family to the United States in 1850, and established Steinway & Sons in 1853. Within a relatively short time, the Steinways were granted patents that revolutionized the piano, and which were eventually adopted or imitated by other makers. Many of these patents concerned the quest for a stronger frame, a richer, more powerful sound, and a more sensitive action. By the 1880s, the Steinway piano was in most ways the modern piano we have today, and in the next generation the standards set by the founder were strictly adhered to. (The early history of Steinway & Sons is fascinating, and is intimately connected to the history of New York City and the piano industry in general. You can read a summary of it in The Piano Book; there are also several excellent books devoted to the subject.)

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In the 1960s the fourth generation of Steinways found themselves without any heirs willing or able to take over the business, and without enough capital to finance much-needed equipment modernization; eventually, in 1972, they sold their company to CBS. CBS left the musical instrument business in 1985, selling Steinway to an investment group. In 1995 the company was sold again, this time to Conn-Selmer, Inc., a major manufacturer of brass and woodwind instruments, and the combined company (called Steinway Musical Instruments, Inc.) was taken public on the New York Stock Exchange. In 2013, Paulson & Company, a private-equity firm led by Queens native John Paulson, purchased the public company and took it private once again. Paulson has said that he is committed to continuing the quality-first approach on which Steinway has built its reputation. Steinway also owns a branch factory in Hamburg, Germany, which serves the world market outside of the Americas, and three major suppliers: the Herman Kluge company, Europe’s largest maker of piano keys; Renner, the world’s premier producer of piano actions and hammerheads; and the O.S. Kelly company, the only remaining piano plate foundry in the U.S.

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Steinway makes one size of vertical piano: a 52″ model K-52 upright, in which the middle pedal operates a sostenuto mechanism. (Recently discontinued are the 45″ model 4510 and 46½” model 1098. These were technically identical, with differences only in the cabinets—the former in a period style for home use, the latter in an institutional cabinet for school use or less furniture-conscious home use.) All Steinway verticals use a solid spruce soundboard, have no particleboard, and in many other ways are similar in design, materials, and quality of workmanship to Steinway grands. Actions are made by Renner (owned by Steinway). Model K-52 in satin ebony comes with an adjustable artist bench. (The K-52 in polished ebony is made in the company’s Hamburg, Germany factory, and doesn’t include a bench.)

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Technicians have always liked the performance of Steinway verticals, but used to complain that the studio models in particular were among the most difficult pianos to tune and would unexpectedly jump out of tune. In recent years, Steinway has made small design changes to alleviate this problem. The pianos are now mechanically more normal to tune and are stable, but an excess of false beats (tonal irregularities) still make the pianos at times difficult to tune.

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Steinway makes six sizes of grand piano. All ebony, mahogany, and walnut grand models come with an adjustable artist bench, the others with a regular bench.

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The 5′ 1″ model S is very good for a small grand, but has the usual limitations of any small piano and so is recommended only where space considerations are paramount. The 5′ 7″ model M is a full six inches longer, but costs little more than the S. Historically one of Steinway’s more popular models, it is found in living rooms across the country. Its medium size makes the tone in certain areas slightly less than perfect, but it’s an excellent home instrument.

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The 5′ 10½” model L has been replaced with the model O of the same size. Model O was first produced in 1902, but discontinued in 1924 in favor of the model L. Changes over time in both engineering and musical taste, as well as a desire to better synchronize the offerings of the New York factory with Hamburg (where the model O was never abandoned), seemed to dictate a return to the O. The main difference between the two models is in the shape of the tail — the L has a squared-off tail, the O a round tail — but this can also affect the soundboard and bridges and therefore the tone.

Reintroduction of the model O followed by one year the reintroduction of the legendary 6′ 2″ model A. First offered in 1878 and discontinued in New York in 1945, the model A revolutionized piano making by featuring, for the first time, the radial rim bracing and one-piece bent rim construction now used in all Steinway grands. Over the years the model A has gone through several makeovers, each of slightly different size and scaling. The version being reintroduced was made in New York from 1896 to 1914 and is the same size as the model A that has been made at the Hamburg factory for more than a century. Models O and A are suitable for larger living rooms, and for many school and teaching situations.

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The 6′ 10½” model B is the favorite of many piano technicians. It is the best choice for the serious pianist, recording or teaching studio, or small recital hall. Small design changes and other refinements to this model in recent years have brought a steady stream of accolades. The 8′ 11¾” model D, the concert grand, is the flagship of the Steinway line and the piano of choice for the overwhelming majority of concert pianists. It’s too large for most places other than the concert stage.

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Steinway uses excellent materials and construction techniques in the manufacture of its grands. The rims, both inner and outer, are made in one continuous bend from layers of maple, and the beams are of solid spruce. The keybed is of quartersawn spruce planks freely mortised together, and the keys are of Bavarian spruce. The pinblock consists of seven laminations of maple with successive grain orientations of 45 and 90 degrees. The soundboard is of solid Sitka spruce, the bridges are vertically laminated of maple with a solid maple cap, and all models have duplex scaling.

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It is well known that Steinway’s principal competition comes from used and rebuilt Steinways, many of which come in exotic veneers or have elaborately carved or customized “art cases.” The company has responded by expanding its product line to include modern-day versions of these collector’s items. The Crown Jewel Collection consists of the regular models in natural (non-ebonized) wood veneers, many of them exotic.  All Steinways are now finished in high-gloss polyester. (Formerly, most were finished in a semigloss that Steinway called Satin Lustre.) Other finishes are available by special order only.

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Limited Edition models, issued at irregular intervals, are reproductions of turn-of-the-century designs, or pianos with artistic elements that make them unique. A currently-available Limited Edition model, honoring the 70th anniversary of the birth of John Lennon, is the Imagine Series, a white piano that incorporates artwork by Lennon, along with other design elements. A recent partnership with musician Lenny Kravitz resulted in the Kravitz Steinway Limited Edition. Just 10 of these exquisite instruments are to be produced.

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During the early 1900s, ownership of art-case Steinways became a symbol of wealth and culture. Steinway has resumed this tradition by regularly commissioning noted furniture designers to create new art-case designs, usually around a theme. For example, in 1999 Frank Pollaro designed an art case called Rhapsody to commemorate the 100th anniversary of the birth of George Gershwin. The piano featured a blue-dyed maple veneer adorned with more than 400 hand-cut mother-of-pearl stars and a gilded silver plate. In 2016, another Pollaro-designed art-case model, the Fibonacci, was sold, for a record-setting $2.4 million, as Steinway’s 600,000th piano. Each year sees new art-case pianos from Steinway, and they are truly stunning.

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As another way of capitalizing on the popularity of older Steinways, the company also operates at its factory the world’s largest piano rebuilding facility for the restoration of older Steinways. The Piano Book contains a great deal of additional information on the purchase of older or restored Steinways. See also “Buying a Used or Restored Piano” in this publication.

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The underlying excellence of the Steinway musical designs and the integrity of the construction process are the hallmarks of the Steinway piano. Steinway pianos at their best have the quintessential American piano sound: a powerful bass, a resonant midrange, and a singing treble with plenty of tonal color. Although other brands have some of these characteristics, it is perhaps the particular combination of harmonics that comprise the Steinway’s tonal coloration that, more than anything else, distinguishes it from other brands and gives it its richness, depth, and power. The construction process creates a very durable and rigid framework that also contributes to the power of its sound.

Musical and cabinet detailing, such as factory voicing and regulation, and plate and cabinet cosmetics, are reasonable, but have traditionally lagged somewhat behind the company’s European competitors in finesse. Over the last couple of years, however, the company has been making a determined effort to remedy this by paying close attention to many small details, and by applying lessons learned from its European operations. Examples include: rounding the edges and corners of satin ebony models so they will better hold the finish and not prematurely wear through; more careful woodworking on the bottom of the piano, and applying a clear coat of lacquer to the bottom instead of painting it to cover imperfections; protecting the case and plate during stringing and other manufacturing operations so they don’t have to be touched up, often imperfectly, later on; additional time spent playing-in pianos during manufacture in order to naturally harden the hammers so they don’t need quite so much chemical hardening and voicing in the field; and other improvements too numerous to mention here. 

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Steinway pianos require more preparation by the dealer than most pianos in their class, but, as mentioned above, the factory preparation has greatly improved, so the work required by the dealer is no longer excessive. Still, some dealers are more conscientious than others, and I occasionally hear of piano buyers who “can’t find a good Steinway.” How much of this is due to inherent weaknesses in some pianos, how much to lack of dealer preparation, and how much to customer bias or groundless complaining is hard to tell. I suspect it is a little of each. Piano technicians who work on these pianos do sometimes remark that some seem to have more potential than others. Many dealers do just enough regulating and voicing to make the instruments acceptable to the average customer, but reserve the highest level of work for those situations where a fussy customer for one of the larger models is trying to decide between a few particular instruments. Most customers for a Steinway will probably find one they like on the sales floor. However, if you are a discriminating buyer who has had trouble finding a Steinway that suits your preferences, I recommend letting the salesperson know, as precisely as you can, what you’re looking for. Give the salesperson some time to have a few instruments prepared for you before making a decision. It may also help to tactfully let the salesperson know that you are aware that other options are available to you in the market for high-end pianos. By the way, customers seeking to purchase a model B or D Steinway who have not found the piano they are looking for at their local dealer can make arrangements with that dealer to visit the Steinway factory in New York, where a selection of the larger models is kept on hand for this purpose.

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As mentioned earlier, Steinway owns a branch factory in Hamburg, Germany, established in 1880. The “fit and finish” (detailing) of the pianos at this factory is reputed to be better than at the one in New York, although pianists sometimes prefer the sound of the New York Steinway. Traditionally, the Hamburg factory has operated somewhat autonomously, but more recently the company has been synchronizing the two plants through technical exchanges, model changes, jointly built models, and materials that are shipped from New York to Hamburg. Now, the pianos made at the two factories are nearly identical. The only significant differences are in the manufacture and voicing of hammers. It’s possible to special-order a Hamburg Steinway through an American Steinway dealer; or an enterprising American customer could travel to Europe, buy one there, and have it shipped back home.

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In 2008 Steinway underwent a change in management, the first in 23 years. For the first time, the company’s top executives were recruited from its European operations rather than from America. It is speculated that this may have signaled a subtle change of direction with regard to quality issues, and may be one of the reasons that European quality standards are appearing to be more strictly applied to the American-made instruments.

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In 2016, in a major development for the company, Steinway unveiled its own electronic player-piano system, Spirio. For details, see Steinway Spirio in the chapter on electronic player-piano systems. In 2019, Steinway released the next generation of Spirio, called Spirio | r, which features full recording and editing capabilities.

Warranty: 5 years, parts and labor, to original purchaser.

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See the Introduction to Brand Profiles, Models, and Prices for an explanation of pricing.